Insight Life & Wellbeing Coaching operates as a private pay service. Payment must be made before each session via cash, debit, or credit card to the coach’s Venmo or Square POS on their webpage, linked to their Acuity Scheduling calendar. Clients are responsible for any collection or attorney fees related to unpaid balances.  

TERMS AND CONDITIONS

1.     We work with Individuals, Couples, and “Family” Members 18 years old and older via a scheduled phone call, on Zoom, or in person if the client lives close enough to meet with a particular coach and at the coach’s discretion.

2.     Anyone who is not 18 years old or older cannot be present during the session, even if the meeting takes place on Zoom or any other format, virtual or otherwise. The first time, there is a warning. If there is a second time, the session will be rescheduled, and the client will pay the full price of the session for rescheduling. If you can’t make yourself a priority, then we don’t need to either.

3.     It is recommended that if our sessions with you are not on Zoom or by phone, then the location of the sessions should not be at the client’s home for ethical reasons. However, other arrangements can be made, such as at the coach’s home or a public space, such as a restaurant that is not busy or a public library. If you consent to have sessions at a coach’s home office, you need to be aware and sign a consent form since there is always surveillance audio and video recording and monitoring equipment in use. By law, clients need to consent in writing since it shows clients coming to the front door and other areas outside their home.  

4.     We have a 48-hour rescheduling, canceling fee, or “no-show,” which is the full price of the scheduled session. NO EXCEPTIONS! If you need to reschedule or cancel, please leave a voicemail, send an email, and/or send a text message 48 hours before your appointment. Contact information for your coach is as follows: Jennifer Cox is 636-344-9407, Jill Salmen is 828-394-1276, email salmenjill@gmail.com, or by email is Insight.LifeWellbeingCoaching@gmail.com. This policy is to ensure that all clients can plan as needed to schedule appointments. If you routinely cancel appointments, we will terminate coaching sessions until you are more committed. This also applies to prepaid sessions—no refunds.  

5.     To make an appointment or have issues with scheduling on the website, please email us at Insight.LifeWellbeingCoaching@gmail.com, leave a message, and we will get back to you as soon as possible.

COACH’S CELL PHONE: Since we use our private cell phone as a business phone with a Google Voice phone number, please be aware that we keep regular business hours with clients. Each coach at Insight Life & Wellbeing Coaching has their available hours when they can meet with their clients. If it’s “an emergency,” call 911. If it’s not an emergency, schedule an appointment or wait until your next appointment. We also charge clients for phone calls and text message conversations that are not exclusively for the sole purpose of scheduling and rescheduling appointments, or for the cancellation of an appointment. We do this for two reasons: 1. Anything that goes beyond a 5- to 10-minute call or text is a billable coaching session, and 2. healthy relationships begin with having respectful boundaries, and it is not a professional coach-client relationship if this becomes an issue.